Return and Refund Policy

At Zelvarin Women, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return and Refund Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unwashed

    • In the same condition as received

    • Returned in their original packaging

    • With all original tags, accessories, and documentation included

  • Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

  • Certain items such as clearance items or hygiene-sensitive products may be non-returnable.

2. Return Process

  • To initiate a return, please contact our customer support team within the 7-day return window.

  • When requesting a return, please provide:

    • Your order number

    • A brief explanation of the return reason

    • Photos or videos if the item is defective or damaged

  • Once your return request is approved, we will provide detailed return instructions.

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

3. Exchanges

  • We accept exchanges within 10 days from the date of delivery.

  • Exchanges are subject to product availability.

  • Customers may request an exchange for:

    • A different size

    • A different color

    • A different product of equal value

  • If the requested replacement item is unavailable, customers may choose to receive a refund instead.

  • Exchange shipping fees may apply depending on the reason for the exchange.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Please allow 5 to 10 business days for the refund to be processed and reflected in your account.

  • Refund processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

  • If you have not received your refund after the stated processing period:

    • Please check with your bank or payment provider first.

    • If the issue persists, contact our customer support team for further assistance.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • We may request photos or videos to verify the issue.

  • In such cases, we will arrange a replacement or refund at no additional cost to you.

7. Order Cancellations

  • Orders may only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the standard return process.

8. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us:

Zelvarin Women
📧 Email: contact@zelvarin.store
📞 Phone: +1 (757) 755-3496
📍 Address:
2304 Northwest 14th Street
Fort Lauderdale, FL 33311
United States